Infrastructure Management

Emerging technologies such as cloud and mobility are rapidly changing the business landscape. On the other hand, as business needs increase, enterprises require innovative solutions that will enable them to respond to these needs and deliver value.

IT Infrastructure Management is gaining importance since the world has started believing in Business Aligned IT. Complex applications are being developed and this requires the best- in-class underlying infrastructure to run and deliver it to multiple users in the eco-systems of businesses. This requires a good understanding of the applications, architecting the underlying infrastructure, optimizing their use and managing complex SLAs.

The services from the table of Sapphire Software Solutions cover the following

  • Cloud and Virtualization
  • End-User Services
  • Datacenter Services
  • Network Services
  • Enterprise Security Solutions
  • Application Administration Services
  • Tools & Processes

Sapphire Software Solutions offer the following features of Infrastructure Management Services

  • 247 Operations. Run operations on "follow-the-sun" model
  • Global Delivery Model
  • Strong Centers-of-Excellence in various technologies
  • Flexible Sourcing Models – Staff Augmentation, SLA Based Delivery , SLA + productivity gain, Total Outsourcing, Output based
  • Strict adherence to ITIL & ITSM Process Framework
  • Best-In-Breed Practices
  • Integrated Solutions
  • Dedicated / Shared operations centers for customers
  • Integrated operations helpdesk (Infrastructure and Application)
  • Global NOC

Benefits

  • Retention of IT strategy and control by the customer
  • Round the clock support
  • Domain expertise on-tap
  • Adherence to industry best practices and processes
  • Reduced TCO (Total Cost of Ownership)
  • Reallocation of existing staff to other strategic assignments
  • Right sizing of resources